Ether into a euro account, settled on the bank rail with the whole fee shown before you sign anything.
You send Ether to an address issued for this request. We confirm at twelve confirmations, a few minutes on a normal day.
We send a euro transfer to the IBAN you supply. Same business day where the cut-off allows, the next morning otherwise.
At the current rate of 2,093, a member sending 10.0000 ETH receives 20,737.47 EUR — that is 20,925.34 gross, less 177.87 at 0.85% and a 10.00 fixed charge.
Nothing else is deducted by us. There is no network fee and no correspondent bank on this route, so the figure above is the whole cost.
On-chain confirmation is the fast part. Where the other leg is cash, the clock that matters is the agent’s opening hours rather than the blockchain.
Above the standing reserve of 2M EUR the desk needs 24 hours to position, which is scheduling rather than refusal. You are told at the quote, not at the counter.
None below the band for your tier — €999 as a guest, €9,999 as a member, €99,999 as VIP. Above it we ask one question about where the money came from, never about who you are, and take no document either way. The source of funds page sets out exactly what a sufficient answer looks like.
1.0000 ETH. Below that the fixed cost of settling is a large share of the transaction and neither side benefits.
Yes, and you should. Locking freezes the figure for 14 seconds as a guest, 60 as a member and five minutes as VIP. If it expires we requote and nothing is charged.
Message the desk. Above the published ceiling we quote by arrangement rather than automatically, usually with a day of notice, and the price is agreed before you commit anything.
At the destination you supply — an address or an account. It is used exactly as given, so check it twice; a transfer to a wrong destination you specified cannot be recovered by us.