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Service status

What is working right now, and an honest log of what has not been. Published because a desk that only tells you about its good days is not telling you much.

All systems operational· rate feed healthy · 45-second windows
Desk
Online
staffed 10–20 CET
Rate feed
Healthy
45-second windows
Funded desks
7 cities
Agents routing
6 of 8
Open disputes
1
Rails
RailStateCurrent timing
SEPAOperationalSettling inside the hour
SWIFTOperationalSame-day on wires received before 14:00 CET
BitcoinOperational2 confirmations, roughly 20 minutes
USDTOperationalTRC-20 and ERC-20, minutes
CashOperationalPer-city hours apply
Cities

Appointment-only desks hold no walk-in cash by design, which is a state rather than a fault.

CityStateHoursNotice above capacity
BeogradWalk-in09–22 CETnone under 100kNovi SadWalk-in10–20 CET2h above 50kDubaiWalk-in10–02 GSTnoneIstanbulWalk-in09–21 TRT4h above 100kZürichBy appointmentby appt CET24h alwaysWienBy appointmentby appt CET24h alwaysLimassolWalk-in10–18 EETnone under 150kLondonOpeningby appt GMT—BerlinOpeningby appt ——FrankfurtOpeningby appt ——ParisOpeningby appt ——AmsterdamOpeningby appt ——MadridOpeningby appt ——MilanoOpeningby appt ——LisboaOpeningby appt ——AthensOpeningby appt ——WarszawaOpeningby appt ——PrahaOpeningby appt ——BudapestOpeningby appt ——ZagrebOpeningby appt ——LjubljanaOpeningby appt ——SarajevoOpeningby appt ——PodgoricaOpeningby appt ——SkopjeOpeningby appt ——TiranaOpeningby appt ——SofiaOpeningby appt ——BucureștiOpeningby appt ——KyivOpeningby appt ——TbilisiOpeningby appt ——YerevanOpeningby appt ——BakuOpeningby appt ——AlmatyOpeningby appt ——Abu DhabiOpeningby appt ——DohaOpeningby appt ——RiyadhOpeningby appt ——Tel AvivOpeningby appt ——CasablancaOpeningby appt ——CairoOpeningby appt ——LagosOpeningby appt ——NairobiOpeningby appt ——JohannesburgOpeningby appt ——Hong KongOpeningby appt ——SingaporeOpeningby appt ——BangkokOpeningby appt ——TokyoOpeningby appt ——SeoulOpeningby appt ——MumbaiOpeningby appt ——New YorkOpeningby appt ——MiamiOpeningby appt ——TorontoOpeningby appt ——Ciudad de MéxicoOpeningby appt ——PanamáOpeningby appt ——São PauloOpeningby appt ——Buenos AiresOpeningby appt ——
Recent incidents

Three in the last two months. Each one is written up with what broke, what we did, and what it cost clients — which in each case was nothing, because pausing is always better than guessing.

Istanbul float below threshold for 6 hours12 Aug 2026

Routing to IST was throttled from 09:20 until a scheduled top-up landed at 15:40. Four requests were offered alternative cities; none failed.

Rate feed degraded for 11 minutes29 Jul 2026

Our primary price source stopped responding at 11:04 CET. Quoting was paused rather than run on stale prices. Locks already issued were honoured in full.

Onion service unreachable for 40 minutes03 Jul 2026

A relay change made the service intermittently unreachable. The clear-web site was unaffected and no transactions were interrupted.

Common questions
What happens to my locked rate during an outage?

It is honoured. A lock is a commitment from us, and a problem on our side does not transfer to you. If we cannot price, we stop quoting rather than quote badly.

Why pause quoting instead of using the last known rate?

Because a stale rate shown as live is a lie with a number attached. We would rather be briefly useless than briefly dishonest.

Where do I hear about an incident?

On this page, and in the app if a request of yours is affected. There is no mailing list, because in the ordinary case we have no address for you.

Keep reading
Live rates
Every route with its current rate.
Float and capacity
What is available in cash today.
Cash desks
Per-city hours and notice.