Clients stay anonymous because agents are not. Every desk on the marketplace is identified to us, funded with its own capital, and accountable by name.
Someone in every transaction has to be answerable, and we decided early it was not going to be the client. So the obligation sits on the other side: an agent gives us a verified identity, the source of their own working capital, and references from two existing counterparties before a single client sees their listing.
A listing carries the agent’s handle, city, hours, spread, float band, settled count and rating. Clients choose from that, so a stale figure is a real problem rather than a cosmetic one. Floats are reconciled daily against the agent’s own day sheet.
An agent who asks a client for a name, a document or a phone number is removed on the first occurrence. Not warned, not fined. It is the one promise this business is built on, and an agent who breaks it has broken the product rather than a policy.
The same applies to photographing or recording a client, retaining any detail after settlement, or approaching a client to deal outside the desk.
A route, an amount, a currency, a city, the client’s handle, and any note the client chose to attach. Never the other leg of the trade, never the client’s history, and never anything about who they are — because we do not hold it either.
Every settlement is rated. Floats below threshold come off the routing list. A dispute resolved against an agent is deducted from their commission, and a pattern of them ends the relationship. We publish the dispute count each quarter, because a desk that hides that number is telling you something.
Yes — that is the point of the marketplace. Browse by city or rail, read the profile, and select. You are choosing your counterparty rather than being assigned one.
Message the desk on the request. If they do not appear, open a dispute: the request freezes, you are made whole from the desk, and we settle with the agent separately.
They know the network exists. They are contractually forbidden from discussing clients with anyone, including one another.
No. Independent counterparties, vetted and funded by us, operating their own desk on their own hours.
We onboard a small number of agents per city and would rather have one reliable desk than three unreliable ones.
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